Customer Service Training
Making customer service great
We know that Companies that are committed to customer service excellence and the continual training and development of their customer service teams recognise it is key to the success of their business.
Customer service training from Team Academy will make your customer service teams understand and deliver the most incredible service that your customer’s will be raving and recommending you to everyone! We design programmes around your business, your products and services and your customer service team.
And because we only use experiential learning techniques – that are 100% fun and practical – delegates learn and retain far more knowledge than other types of training.
The course covers all the key theories behind what makes customer service great in your business. This includes fantastic communication skills, building rapport, genuine listening skills and handing the situation when the going gets tough. This all builds to enabling delegates to be brilliant communicators who feel confident to deliver exceptional customer service at all times.
Clients tell us they experience:-
- A renewed passion about customer service
- Enjoying “playing” with their customers
- Understanding the impact of their behaviour
- The power of listening
- Ease in dealing with difficult conversations
- No customer service situation too difficult to handle
- Customer compliments rising and complaints falling
From the first time I met Jo I knew she had the energy, drive and determination to help us change from processing customers’ to servicing them. Jo and her team worked with us to develop a bespoke training course for our Inbound Agents. They took the time to get to know our values, our products and our vision to provide a top quality, professional customer service.
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